Frequently Asked Questions

Any tour or visit not mentioned in the itinerary.

Spa treatments: Services offered in the spa car, such as massages and therapies, come at an additional cost.

Premium beverages: While many drinks are included, some exclusive or high-end options may not be and may require an extra charge.

Gratuities: Tips for the staff are not included and are left to the discretion of the passenger.

Travel insurance: It is the passenger’s responsibility to purchase travel insurance that covers medical emergencies, cancellations, or other unforeseen events.

Personal expenses: Purchases at local shops, phone calls, laundry, and other personal expenses are not covered.

The Andean Explorer train will not operate from January 28 to February 26, 2025. For the rest of the year, it offers weekly departures.

The crew of the Belmond Andean Explorer is made up of a team of highly trained professionals, dedicated to providing a luxury experience and personalized service throughout the journey.

The onboard staff includes:

• Train Manager: Oversees overall operations and ensures that all services run smoothly.

• Stewards: Responsible for cabin service, meal service, and personalized assistance to passengers.

• Chefs and kitchen staff: In charge of preparing and serving gourmet cuisine inspired by Peruvian gastronomy.

• Bar and lounge staff: Serve guests in the observatory car and piano bar, offering drinks and creating a welcoming atmosphere.

• Spa staff: Provide relaxing treatments in the spa car, available throughout the journey.

• Nurse: Available 24 hours a day to attend to any medical emergencies that may arise during the trip.

• Security team: Ensures the safety of passengers and crew along the route.

If you are allergic to certain foods, or require vegetarian or other meals, just give written notice at the time of booking. We will ensure that meals are tailored to your preferences and needs.

Breakfast is served on board and includes both table service and a varied buffet, all prepared with high-quality ingredients. Lunch and dinner are a combination of onboard meals and dining at first-class restaurants.

Aboard the Maharajas’ Express, you can indulge in two exclusive fine dining restaurants: “Mayur Mahal”, inspired by the peacock, India’s national bird, and “Rang Mahal”, the “Palace of Colors,” adorned with hand-painted frescoes. Both restaurants accommodate up to 42 guests and offer seating arrangements for both intimate dining experiences and social gatherings. The train’s expert chefs delight guests with a curated selection of Indian and international dishes, complemented by a handpicked selection of exquisite wines.

On board the Belmond Andean Explorer, passengers enjoy a high-end culinary experience with à la carte breakfasts, and gourmet lunches and dinners crafted using fresh, local, and seasonal ingredients.

Lunches and dinners are gourmet experiences, with menus designed by expert chefs highlighting regional flavors and seasonal produce.

Meals are served in the elegant Llama and Muña dining cars and are included in the fare. Afternoon tea with snacks and a variety of beverages is also offered in the bar car.

The train can accommodate dietary restrictions if notified in advance.

Summer: lightweight cotton and linens.
Winter: lightweight to heavy woolens, shawls, and cotton.
Wildlife safari: Earth- shaded, light clothes and wraps. Avoid bright colors.
On board: Smart casuals, suitable walking shoes, and nightwear. Don’t forget to carry sunscreens, caps/hats, and comfortable footwear.

Luggage Included with Your Ticket: Up to 2 Checked Bags

• Weight: 23 kg / 50.6 lb total

• Maximum Size: No size restriction as long as the total weight is respected

If your luggage exceeds the permitted limit, you may either store your additional baggage for free at our luggage deposit or bring it on board by paying an extra fee.

Free Luggage Storage Service

We offer complimentary luggage storage for our passengers at the following stations:

• Ollantaytambo Station: 04:15 AM to 09:00 PM

• Machu Picchu Station: 05:00 AM to 10:00 PM

Service available Monday to Sunday, including holidays.

Extra Luggage Fee

If you wish to travel with additional luggage, the cost is:

• $25 for checked baggage (up to 23 kg)

• $15 for hand luggage or backpacks (up to 8 kg)

The extra luggage fee must be paid at the following sales points: Ollantaytambo, Wanchaq, San Pedro, Machu Picchu, and Poroy (the latter operates only from April to December).

It is not advisable to book flights or any other means of transport for the same day the journey begins or ends, in case of unforeseen events. We recommend arriving the day before and leaving the day after the trip.

Pets are not allowed, except for certified assistance animals in accordance with applicable regulations, which must be notified prior to the journey.

Unfortunately, the Belmond Andean Explorer is not fully equipped for guests with reduced mobility. Narrow corridors and the lack of cabins specifically designed for wheelchair access may make movement on board challenging.

To ensure optimal rest, the train will remain stationary at the station overnight and will resume its journey in the morning.

The Belmond Andean Explorer train has a maximum capacity of 70 passengers, accommodated in three types of luxury cabins, all equipped with private bathrooms:

Suite Cabin (13.1 m², 17 cabins)
The most spacious and luxurious option, featuring a double bed, a sitting area with a table and two chairs, wardrobe, and a private bathroom with shower, sink, and toilet. Ideal for those seeking maximum comfort and privacy.

Twin Cabin (7.4 m², 9 cabins)
Includes two single beds positioned side by side at night and a bench seat during the day. Also features a wardrobe, safe, and a full private bathroom. Perfect for couples or friends who prefer separate beds.

Bunk Cabin (5.5 m², 9 cabins)
The most compact option, equipped with bunk beds (upper and lower), a bench seat for daytime use, wardrobe, and private bathroom. A functional choice for those traveling in groups or looking for a more intimate experience.

There is no obligation to tip staff. Any amount to be given towards gratuities for all the staff onboard is completely at the guests’ discretion.

The Andean Explorer train is equipped to safeguard passengers’ health throughout the journey, offering onboard medical services that include a nurse available 24 hours a day to handle any emergencies.

Since the trip includes visits to cities located at altitudes above 4,000 meters, you may experience dizziness or physical discomfort, commonly associated with “soroche” or altitude sickness. In such cases, the train is equipped with oxygen tanks and masks, available for use if needed, under the supervision of our onboard nurse.

While basic medical assistance is provided during the journey, it is strongly recommended to travel with medical insurance that covers any unforeseen health issues.

Yes, on board the Belmond Andean Explorer luxury train, you can pay with credit or debit cards. Accepted payment methods include Visa, MasterCard, American Express, Diners Club, and PayPal.

Although most services on the Andean Explorer—such as meals, drinks, and excursions—are included in the journey fare, if you wish to purchase additional services like spa treatments or premium beverages, you can pay for them by card on board.

Yes, traveling with a baby is allowed on board the Andean Explorer. Babies aged 0 to 2 years may travel at no additional cost, provided they share a cabin with a responsible adult (over 18 years old) and do not require an extra bed. Only one baby is allowed per cabin.

If you are traveling with a baby (meals included at no extra charge), you may let us know the foods your child can tolerate, as well as any dietary restrictions, so we can forward the information to the train manager, who will confirm which options can be provided on board.

It is important to note that the train is not equipped with specific baby facilities such as cribs, high chairs, or changing tables. Additionally, the experience is primarily designed for an adult audience, so there are no activities or services tailored to young children.

In the case of traveling with children (ages 3 to 11), please note that they are charged the same fare as adults. There is no separate rate for children. Children are not allowed to travel without an accompanying adult. Please also note that the system only allows one adult and one child per cabin.

No, the train does not offer Wi-Fi internet access on board.

The Andean Explorer invites its passengers to enjoy an authentic and deeply immersive travel experience, without Wi-Fi or television on board. Designed to encourage digital disconnection, this exclusive luxury train journeys through Peru’s majestic Andean landscapes, where mobile signal is limited but emotions run high.

By setting screens aside, travelers can fully embrace the rhythm of the train, savor refined cuisine, take part in enriching cultural excursions, and enjoy uninterrupted views of some of South America’s most breathtaking natural scenery.

• Carry a valid ID or passport

• Arrive at least 30 minutes before boarding time

• Present your train ticket, either digital or printed

• Luggage allowance: Up to 2 checked bags, with a total weight of 23 kg / 50.6 lb

If the passenger fails to present valid identification and cannot sufficiently prove ownership of the travel ticket, boarding may be denied. In such cases, no refunds will be issued under any circumstances.

Additionally, the company reserves the right to restrict or deny boarding to individuals whose health condition is deemed unsuitable for travel and/or to women in advanced stages of pregnancy (seven months or more).

The Belmond Andean Explorer train provides a safe and well-managed environment at every stage of the journey, thanks to a comprehensive security service and support vehicles on the ground that accompany the train, especially in remote areas.

On board, a professional team oversees all operations, with 24-hour medical assistance available and communication systems in place to respond to any unforeseen events—ensuring a worry-free luxury experience.

Cusco, Puno, and Arequipa are cities located, on average, above 3,000 meters (9,800 feet) above sea level. For this reason, you may experience dizziness or physical discomfort, commonly associated with “soroche,” also known as altitude sickness. To help prevent symptoms, we recommend the following:

• Drink coca leaf tea or take altitude sickness tablets — both are effective remedies.

• Stay well hydrated and get plenty of rest during the trip.

• Eat light meals, as digestion is slower at high altitudes.

In case of symptoms related to altitude sickness, the train is equipped with oxygen tanks and masks, available for use if needed, under the supervision of our onboard nurse.

While basic medical assistance is provided during the journey, we strongly recommend traveling with medical insurance that covers any unexpected health issues.